Returns
Welcome to PatriotPrideX, where your satisfaction is our top priority. We understand that sometimes things may not go as planned, and we're here to make it right.
Returns:
If you're unhappy with your purchase for any reason, please reach out to us immediately at help@patriotpridex.com, and we'll work with you to find the best solution, whether it's a refund, store credit, or replacement. To initiate a return, please contact us for the address and instructions before sending back your order.
Order Cancellation & Modifications:
Since all our products are printed on demand, we can only cancel or modify orders within the first 12 hours after purchase or until orders go into processing. Please note that orders for Mugs and Ornaments cannot be canceled or modified at all.
Returns/Exchanges:
We accept exchanges within 90 days of the delivery date. If you'd like to make an exchange, simply contact us at help@patriotpridex.com, and we'll either issue store credit upon receiving the item or process the exchange for you. If you wish to return an item for a refund, please ensure it's unworn/unused and in its original packaging. Returns for a refund are subject to a $5 restocking fee per item, and shipping costs will not be refunded.
Replacements:
If an item is defective, damaged, or incorrect, we'll send you a replacement. Please provide pictures of the issue to initiate the replacement process. In case your order is lost in transit, we'll replace it based on the provided tracking information. However, if your tracking number indicates delivery but you claim non-receipt, please refer to our shipping insurance policy for further assistance.
Returned to Sender:
If your order is returned to us due to an incorrect address, we'll reship it upon payment of a shipping and handling fee. Alternatively, we can provide a refund minus original shipping costs and a restocking fee. Clearance items are non-returnable and non-refundable, and warranty claims must be made within 90 days of delivery.
At PatriotPrideX, we're committed to ensuring your shopping experience is hassle-free and satisfactory. Please don't hesitate to reach out to us with any questions or concerns. Thank you for choosing PatriotPrideX.